Help us answer in one reply
- For a Code Crack bug: your phone model, the browser, the mode you were in and what you tapped just before it went wrong. A screenshot is gold.
- For a player card problem: say whether you used private browsing, cleared data or switched phones. Do not send your card code unless we ask; we can usually help without it.
- For a help page that missed: the exact error message you saw, word for word, and which page you were reading.
What we cannot help with
We have no access to accounts in other apps. If you are locked out of a different service, contact that service through its own app or website. Our sign-in errors guide can help you describe the problem to them.
We will never ask you for a password, an OTP or a payment, by email or anywhere else. If a message signed with our name does, it did not come from us; the safety checklist explains what to do.
Ideas for new vault modes are very welcome too. Meanwhile, the current ones are waiting on the start page board.
